FAQ

Frequently Asked Questions

Welcome to our FAQ section! Find answers about shipping, returns, products, and collections. If you still need help, contact us here.

General Store FAQs

We currently ship across the United States. International shipping may be added soon!

Standard delivery takes 5–8 business days, and express shipping (where available) takes 2–4 business days.

We offer a 14-day return policy. Items must be unworn, unused, and in original packaging. Wigs, face jewels, and intimate costume pieces cannot be returned if opened.

We accept Visa, Mastercard, AMEX, PayPal, and Shop Pay for secure checkout.

Costumes: Hand wash in cold water, air dry only. Wigs: Wash with cool water & wig shampoo, then air dry. Accessories: Spot clean gently.